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Glyn Birchall, former head of global CRM at The Body Shop, has been appointed by Mothercare as the new global director of CRM, loyalty and insight. The role will involve developing increased CRM capability, insight and building consumer loyalty to help parents across all platforms and touch-points. Mr Birchall’s previous experience includes...

Superdrug is holding its second Open House event, at which new brands are invited to showcase new products and services to Superdrug buyers. The event gives smaller brands a chance to pitch for shelf space alongside their bigger rivals. The first Open House event in September was widely regarded as a success,...

The new head of M&S has reshuffled the retailer’s womenswear department as part of a strategy to stem falling clothing sales. Steve Rowe took on the role of chief executive this month after over thirty years with the company. The changes follow a recent restructuring of the retailer’s design, buying and merchandising...

DIY group Travis Perkins has revealed that its first quarter like-for-like sales increased 7.3% at its consumer division such as Toolstation, Tile Giant and Wickes. Figures show that total sales rose 5% and like-for-like sales grew 4.2%. Travis Perkins chief executive, John Carter, said: “All of our businesses demonstrated good growth in...

It has been reported that, having sold a EU100million stake to investment firm Alabbar Enterprises, e-tailer Yoox Net-a-Porter has its eye on the Middle East. Yoox Net-a-Porter CEO, Federico Marchetti, said: “The world’s biggest online retailer is joining forces with the world’s biggest brick-and-mortar retailer.” Uncertainty surrounded the company’s future following the...

A survey of Co-Operative shoppers has revealed that they believe cash as a payment method will be obsolete by 2025. The survey, conducted by The Way We Pay found that 65% of customers believed they would only need a mobile phone to make a purchase by 2025. Although two thirds of transactions...

Amazon is planning to introduce a new monthly option for its Amazon Prime service, currently only available as an annual subscription. The Prime service includes premium delivery options as well as Amazon Video or $100 or £79 per year. However, according to press reports, the e-commerce site is soon to introduce...

It has been announced that Iceland and B&M are the latest retailers to sign up to SEGRO’s Slough Trading Estate, both taking a 15-year lease at Montrose Avenue, just off Farnham Road. Iceland Foods will be occupying an 8,200 sq ft unit, whilst B&M will occupy a 24,000 sq ft unit. Regional...

Following a deal with online giant Alibaba, Waitrose is now exporting goods to China. Available ranges include the Waitrose Baby range, the Duchy Organic range and later this year, the essential Waitrose and Waitrose 1 ranges. Products will be sold exclusively via the Royal Mail Store on Tmall Global, operated by...

Sainsbury’s is recruiting 150 digital experts for its office in Manchester, including software developers and engineers, in order to boost its digital presence ahead of its tie-up with multichannel retailer Argos. The move is the latest in a scheme that has doubled the retailer’s digital and technology headcount over the...