Whoosh Account Manager

Whoosh is our Online rapid delivery service enabling customers to order and get their groceries delivered in as little as 20 minutes. We are in need of a motivated and enthusiastic Account Fulfilment Manager who will be the primary point of contact for the overall fulfilment operations with our existing and future 3rd party delivery couriers. You'll be the driving force behind growth, efficiency, and continuous improvement, working hand-in-hand with both existing and future courier partners. You’ll own these relationships—developing strategies that enhance performance, troubleshooting challenges with agility, and fostering strong collaboration across teams at every level, both internally and externally.

You will be responsible for:

- Primary point of contact / owner between Whoosh and our 3rd party logistics (3PL) providers, managing day-to-day operations and performance to ensure KPIs and service level agreements (SLAs) are met.

- Ensure compliance with all regulatory requirements and company policies. - Maintain and build strong relationships with delivery partners, owning performance reporting, monitoring and analysing logistics KPIs, identifying areas for improvement and owning projects end to end to implement corrective actions

- Work with Fulfilment Lead to define and execute order volume distribution strategy across the network and work closely with Transport Manager to facilitate this across the network

- Own and manage regular business reviews with 3PL partners to assess performance and drive continuous improvement, including seasonal plans and peak periods.

- Identify areas for improvement with our 3rd party providers, both at doorstep and store collection, implement operational efficiencies to enhance service delivery.

- Provide regular insights and reports to stakeholders, using data to inform business decisions and support wider business plans.

- Develop and implement solutions to operational challenges, ensuring minimal disruption to services- working cross-functionally across Tech/Product teams.

- Tracking project milestones and deliverables, identifying and managing risks, issues and dependencies along with BAU performance metrics.

- Work cross-functionally across internal teams, including Operations; align and tracking against requirements to meet developing needs of business.

- Work closely with Fulfilment Lead to support negotiating contracts, working closely with Procurement, Legal and Finance for rates, and service terms with providers

You will need:

Account management experience in logistics, rapid delivery or logistics, or courier operations experience within an aggregator or white label 3PL provider

Business change project management

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What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility