Support Service Engineer

As a Support Service Engineer at Tesco across the North of England, you’ll play a vital role in ensuring our stores remains a safe, functional, and welcoming environment for customers and colleagues alike. You’ll be part of a skilled team responsible for carrying out planned and reactive maintenance across a range of systems and equipment, helping to keep our operations running smoothly.

Your work will directly impact the shopping experience of thousands of customers every day. You’ll use your technical expertise to identify and resolve issues efficiently, always prioritising safety, compliance, and quality.

This is a hands-on role that requires a proactive mindset, strong problem-solving skills, and a commitment to delivering high standards. In return, you’ll be supported with ongoing training, opportunities to grow your career, and the chance to be part of one of the UK’s most recognised and respected retail brands.

This is a remote role with occasional visits to store.

The Hiring Manager for this vacancy is Tony Allen.

You will be responsible for:

Join our dynamic Property Maintenance team as a Service Support Engineer, where you'll play a key role in keeping our stores and offices running smoothly, safely, and efficiently. This is a fantastic opportunity for someone who thrives on solving problems, collaborating across teams, and making a real impact every day.

What you'll be doing:

Diagnosing and resolving maintenance issues remotely, using smart systems and data to drive timely, permanent solutions.
Spotting trends and opportunities to improve how we operate, using insights from our systems to shape smarter maintenance strategies.
Working closely with colleagues across functions, building strong relationships and communicating clearly to optimise resource planning and dispatching.
Developing and embedding incident investigation processes, helping us learn from issues and continuously improve.
Visiting sites when needed, providing hands-on support and technical expertise.
Championing safety, ensuring our stores and offices are safe for colleagues and customers alike.
Driving asset uptime, making sure repairs are completed within agreed timeframes.
Putting people first, with every decision guided by the wellbeing of our communities, customers, and colleagues.
Meeting all statutory and compliance requirements, with a strong focus on doing things the right way.
Managing your time effectively, prioritising tasks to deliver the best results.
Being cost-conscious, making smart decisions that balance quality, speed, and value.

You will need:

Performance Management and Improvement
Communication & stakeholder management
Data analysis
Problem Solving
System and IT proficiency
Maintenance planning & processes
Governance and compliance
Organisational and planning skills
Maintenance and/or engineering experience
Customer service in a relevant fast moving 24/7 business.
5 years’ experience within a relevant industry provider in a related engineering role.
Refrigeration ideally form a commercial back ground with experience maintain and installing refrigeration units and packs.

What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 10% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility