Strategic Operations Manager

We’re looking for a proactive, forward‑thinking Strategic Operations Manager to help drive operational excellence across Tesco’s owned channel communications and reward delivery. In this role, you’ll help ensure seamless execution of campaigns and initiatives across email, app, web, and other owned channels enabling us to deliver personalised, customer‑led experiences at scale.

You’ll also take a key role in supporting reward operations, helping to deliver coupons, multi‑step initiatives and omnichannel reward journeys with precision and efficiency.

You will be responsible for:

Strategic Leadership

Partner with the Strategy & Planning Lead to shape and drive the operational strategy for reward execution across all owned channels, including email, mobile, direct mail, in‑store and online.
Champion Tesco’s ambition to deliver personalisation at scale by ensuring reward operations align with wider marketing and CRM objectives.
Work closely with internal technology teams to co‑develop and maintain the technology roadmap, ensuring business needs are clearly captured and prioritised.
Lead continuous improvement initiatives, constantly identifying smarter, more efficient ways to execute, measure and optimise rewards.
Support planning cycles by providing insight into operational feasibility, timelines and resource requirements across both communications and reward activities.
Identify opportunities for innovation and drive ongoing enhancements in communication and reward operations.

Owned Channel & Reward Operations

Oversee the smooth delivery of owned‑channel communications and reward campaigns, ensuring they land accurately, on time and in full compliance with required standards.
Support the operational processes behind reward mechanics—such as coupons and loyalty initiatives—ensuring they integrate seamlessly into customer communications.
Maintain and strengthen workflows that enable agility, efficiency and consistency across campaign and reward delivery.

Collaboration & Stakeholder Engagement

Work in close partnership with Technology, Marketing, Personalisation and Commercial teams to ensure seamless execution of campaigns and reward initiatives.
Build strong, trusted relationships with internal stakeholders to support effective delivery, decision‑making and problem‑solving.

You will need:

Experience in marketing operations, campaign execution or customer communications.
Strong strategic thinking and ability to translate vision into actionable plans.
Understanding of reward mechanics and omnichannel campaign delivery.
Strong organisational skills and attention to detail, with the ability to manage multiple priorities.
Ability to work collaboratively and influence without direct authority.
A mindset focused on agility, innovation, and continuous improvement.
Passion for delivering excellent customer experiences through operational efficiency and reward execution.

What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility