Store Services Assistant Manager

Our Store Services is are looking for an Assistant Manager to join their effective operation.

Delivering an exceptional cleaning operation within the best luxury department store in the world is no small ask and it is the proud responsibility of our Store Services team to achieve this excellence every day. At the heart of the operation is the Assistant Manager role; a high energy, people-centric position within the team which drives our ambition forward.

About the Role

Team management is the main purpose of this role. You will be a present and driven leader who will passionately lead your team of up to 18 direct reports, ensuring that all HR/people management, performance conversations, upskilling and training is kept up to date, consistent and regular. Within this, you will keep abreast of all the company policies and would take action as necessary with your team. With a true commitment and dedication to your people, you will be a detailed and curious leader with a genuine interest in what makes your team strive for success.

We operate in fast moving and ever-reactive business. You will be a diligent enforcer of the key Health and Safety protocols and actions, ensuring that any incident is fully investigated and that all documentation is produced and presented to your Manager. You will inform your Manager of any serious welfare problems that may affect the performance of any employee, breaches of discipline, bad working practices or non-compliance with Health and Safety requirements. You will also assist your Manager in ensuring that all new employees receive induction training, and record this on our HR system.

You will be present and persistent in your checking and reviewing of the wide variety of areas in which you would cover and be accountable for in your remit. You will introduce and oversee the recycling activity within the function; training and coaching your team of Operatives to ensure they collect and dispose of waste in line with our sustainability commitments. You will help manage the use of, ordering of and storage of cleaning materials, uniforms and equipment ensuring that they are always safe, available and that the teams are confidently trained.

You must be able to work 5 out of 7 days on a rota pattern – this includes weekends, evenings and bank holidays. This role could work on either an AM, PM or night shift pattern.

About You

You will have experience in cleaning environment, or a similar organisation which requires this type of reactive and proactive mentality, for example managing a shift team in a large supermarket or a production line where standards are extremely high.

You will also:

Have a strong HR policy awareness and will enforce and refer to these to ensure we operate what is right for our people at all times.
Be a natural problem solver – always motivated by a fresh challenge or obstacle, you are solution focused.
Be a manager who spends regular and good quality time at the front of the operation with your operatives and team leaders.
Demonstrate resilience – this is key, and your calm approach and level thinking are valued.
Be self-aware, with an astute emotional intelligence – you are able to really get to the heart of the challenges, issues or problems that an individual or team are facing.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods