Store Manager

About Blacks:

We live and breathe the outdoors, from simple walks and technical hikes, to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them...

Role Overview:

Make your Blacks store a great place to shop and work through the effective leadership and management of your store leadership team. Motivate and coaching management teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues. Drive the store financial and compliance performance to deliver a profitable store.

Key Duties/Responsibilities:

Champion a store whose management team leads and motivates a high performing, highly engaged team.

Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations. Look for opportunities to create change within business to improve the customer journey.

Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.

Uphold a store that is safe and compliant operating environment for all colleagues and customers.

Deliver our financial results in line with or in excess of company targets. Plan and forecast using financial data and trends to meet service demands.

Support the Regional Manager deliver business change and company initiatives.

Deliver local business plans to develop the future growth of the store.

Skills/Experience/Knowledge preferred:

Great coaching, mentoring and teambuilding skills that drives team performance.

Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.

At least 2 years management experience, preferably in a similar format of retail.

Experience of effectively prioritising and delegating workload to achieve team goals and objectives.

A proven record of successfully promoting and growing a brand or service in the local community.

A passion for customer service and a proven record of delivering excellence in this area.

Be able to demonstrate the ability to improve store performance & standards through effective planning.

Robust working knowledge of retail KPI’s and the proven ability to control costs, increase sales and improve the customer experience.

Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.

Experience of cascading business change initiatives clearly and concisely to teams and achieving successful outcomes.

A proven ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the business.

A keen eye for financial results with the ability to analyse and interpret P&L’s. Identify potential risks to address as well as identifying opportunities to maximise profitability.


Leadership Behaviours:


Leads with a plan/do/review mindset.

Confident and clear decision maker.

Communicates in a way that inspires and engages.

Strives to be better.

Resilient and positive attitude even under pressure.

Takes personal responsibility.

Lives and breathes our values.

Passionate about developing teams.

Committed to two-way, clear, and honest feedback.

Confident to “have a go”

Builds great relationships

Catches people doing the right things