Seller Success Manager - Marketplace

Marketplace is a key pillar of Tesco’s strategy to become ‘Easily the Most Convenient’ grocer, giving customers access to a broader range of third‑party products alongside their core grocery shop on Tesco.com. As Marketplace continues to scale, we are looking for a Seller Success Manager to take ownership of the performance of our Core accounts.

In this role, you’ll partner with a large portfolio of sellers to unlock growth at scale; helping them deliver standout customer propositions and thrive on Tesco Marketplace. You’ll combine commercial and relationship management expertise to deliver shared growth and financial targets, while shaping a best-in-class seller experience. It’s a high impact opportunity with real ownership, strong cross‑functional collaboration, and regular exposure to senior stakeholders.

You will be responsible for:

Partnering with a broad portfolio of sellers to unlock and maximise shared growth opportunities through scalable engagement
Acting as the voice of the seller internally, sharing insights and feedback to help shape priorities, policies and product enhancements
Building strong, trusted relationships with sellers, establishing effective and scalable ways of working and governance to resolve issues, prioritise opportunities and optimise outcomes, supporting long-term retention
Delivering a seamless end-to-end seller and customer experience by reducing friction and improving how sellers interact with us
Using data and insights to understand seller needs, customer trends, market dynamics and competitor activity, prioritising actions that drive the greatest impact
Leveraging promotional plans, seasonal moments and key events to support and accelerate seller growth
Communicating confidently with stakeholders, using data and insight to inform and influence decision making
Working closely with the Marketplace Strategic team to support the delivery of range strategies at scale
Collaborating cross-functionally with Product, Operations, Pricing, Media and Marketing teams to unlock growth opportunities and address challenges

You will need:

Strong understanding of online marketplace models, commercial drivers and key growth levers
Effective stakeholder management and influencing skills, with the ability to manage a broad, cross-category seller portfolio in a fast-paced environment
Strong written and verbal communication skills, including the ability to present with confidence and influence at all levels, alongside effective cross-functional collaboration
Proven programme and initiative management capability, delivering outcomes through collaboration across multiple teams
Strong analytical capability, using data and insights to prioritise actions, manage performance and support growth
Able to balance strategic thinking with a pragmatic, hands-on approach in a dynamic environment
High level of proficiency in Excel and data analysis, with the ability to translate data into clear, actionable insights
Demonstrated ability to build and grow external partnerships, supporting engagement and long-term retention
Experience working within a commercial retail or eCommerce environment, ideally within a third-party (3P) or marketplace model

What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

The above information is a shortened summary, refer to our policies for full details

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility