Sales Associate - Luxury Linens

We’re currently looking for a full-time Sales Associate to join the Luxury Linens team, representing the iconic British heritage brand Peter Reed.

If you have a passion for luxury homewares, an appreciation for craftsmanship and fine detailing, and pride yourself on delivering an exceptional and personalised client experience, this is a wonderful opportunity to represent one of the world’s most prestigious linen brands within our world-famous store.

Peter Reed represents the very essence of timeless elegance, British craftsmanship and bespoke luxury. We are looking for someone who can bring this story to life for our discerning clientele.

About the role

As a Luxury Linen Sales Associate for Peter Reed, you will be a true brand ambassador, delivering outstanding service while building long-lasting client relationships.

You will be responsible for:

Providing a highly personalised, luxury service experience tailored to each customer’s lifestyle, preferences and brief
Acting as a dedicated expert across fabrics, thread counts, finishes, customisation and care for the brand
Building strong and sustainable client relationships through thoughtful consultations, aftercare and follow-up
Remaining detail-focused when handling personalised and special-order requests
Confidently presenting and maintaining immaculate product displays in line with brand standards
Keeping up to date with product launches, seasonal collections and industry trends
Working collaboratively with colleagues and stakeholders to deliver a seamless customer journey

About You

You will ideally have experience working in a home & lifestyle environment with a premium or luxury retailer. You’ll be responsible for providing a world-class, personal customer service, demonstrating exceptional product knowledge, and building quality customer relationships to achieve business goals whilst being an ambassador for the values and Harrods brand.

You will:

Deliver a consistently elevated, world-class customer experience
Demonstrate exceptional attention to detail and appreciation for craftsmanship and quality
Be confident discussing luxury products, specifications and bespoke services
Have excellent communication and organisational skills
Remain calm, professional and solutions-focused in a fast-paced environment
Be resilient, adaptable and comfortable tailoring your approach to different clients
Be confident using MS Suite (Excel, Word, PowerPoint) and digital ordering systems
Thrive as part of a close-knit, collaborative team
Take pride in achieving — and exceeding — sales targets

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our promise to you

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods