Sales and Retentions Associate

Join our growing team at Tesco Ireland's Customer Engagement Centre.

The Sales and Retentions Associate will use their skills and knowledge to deliver the appropriate solutions to our customers, offering a wide range of options and solutions.

You will be responsible for:

• Role modelling the Tesco values and lead by example in what I do and how I behave
• Ensuring I understand our core purpose and the role I play in delivering this
• Understanding the part I play in delivering our key metrics and performance measures
• Taking ownership of the issue and using my Every Little Help Makes a Big Difference in effortless connecting skills to engage, understand, act and complete with confidence Participating in everyday conversations covering: recognition, check in, navigation, emergency response and time out and fully demonstrate the principles of Inspiring Great Performance Every Day
• Participating in building relevant personal development plans
• Sharing my knowledge freely with others
• Delivering my own personal objectives, preparing for and participating fully in every day conversations with my Team Leader
• Following and applying all policies e.g. Supporting Your Performance, Sickness Absence, Time Off & Adherence to schedules
• Following our Business Code of Conduct and always acting with integrity and due diligence - Continually developing my skills to be the best I can be in my role
• Looking for and raising opportunities to improve processes and practices in the business and embracing change
• Identifying what is getting in the way and clearing the path by raising the issue

You will need:

Operational skills relevant for this job:

Customer service orientation
Excellent communicator - verbal and written
A responsible attitude
Complaints Handling
Adaptability and flexibility

Experience relevant for this job:

Knowledge of customer service principles and practices
Communication skills
Teamwork and working on own initiative
IT literacy

What's in it for you:

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

Competitive Salary
Pension Scheme*
Annual Bonus Scheme*
Life Assurance Cover
Our Virtual GP service provides free and confidential access to an online GP through video GP consultations, and online prescription service for colleagues. The service is also available to families of colleagues who live at the same address for a reduced cost.
24/7 access to our Employee Assistance Programme (EAP) for you and family members for in the moment emotional support along with free access to a range of wellbeing services supporting you under our new Wellbeing First approach of Body, Mind and Life.
Colleague Clubcard offering 10% discount across stores and online, with 15% discount weekends once a month (Friday to Sunday), and 20% off twice a year. There is also 20% off F&F clothing, all year long, these various discounts can be extended to a family member with a 2nd Clubcard available.*
Annual leave
Save As You Earn Scheme
Paid Family Leave
Bike to Work
Long Service Awards
Commuter Scheme
Wellbeing Initiatives

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility