Retail Operations Receptionist

Our Retail Operations team are now looking for a Retail Operations Receptionist to be the first point of contact in supporting seamless service behind the scenes of luxury retail.

Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.

About the Role

As a Retail Operations Receptionist at Harrods, you’ll be a vital member of our Retail Operations team, ensuring smooth and professional coordination of our internal alteration fittings and supporting the day-to-day operations of Transaction Services. With a strong focus on administrative excellence and internal customer service, you'll keep the behind-the-scenes engine running efficiently so our shop floor teams can deliver the exceptional service Harrods is known for.

In this role you will be responsible for:

Coordinating and scheduling the Fitter service for Bespoke Alterations, ensuring timely bookings for customers
Managing inbound enquiries from internal stakeholders regarding alterations, transactions, and services
Producing daily reports and dashboards to track activity and team performance
Maintaining accurate and well-organised records and paperwork for the department
Supporting the team with additional administrative duties to ensure efficient back-office operations

This is a Part Time role working across weekends, fully on site.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will be a highly organised, detail-oriented professional with a passion for service and operational excellence. Calm under pressure and always ready to help, you’ll bring a flexible, team-first attitude to a dynamic support role that demands clear communication and confident multitasking. Your focus on precision and process ensures our internal systems run like clockwork, and our teams feel supported every step of the way.

You will need:

Strong customer service and communication skills when interacting with internal teams
Proficiency in Microsoft Word and Excel
Excellent time management and attention to detail in reporting and record-keeping

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.