Restaurant Manager - Dolly's

A bit about the role

As our new Restaurant Manager, you’ll be accountable for all aspects of the department. As part of this you will:

•Take full ownership of the department including sales, profit, costs, stock management, people, operations and product quality, ensuring efficient performance and commercial success.

•Maintain a highly visible presence in the restaurant, actively engaging with guests, supporting the team during service and ensuring every customer receives an extraordinary experience.

• Manage and lead the team confidently to deliver an extraordinary customer experience

and impeccable service – you will be someone that the rest of the team will look up to.

• Deliver the impeccable service our customers expect, with a genuine passion for health

and fitness and the range of dishes we offer as well as knowledge of products and all the

different things we sell at Selfridges.

• Be accountable for owning and delivering department objectives including sales, stock-

loss and payroll, ensuring our company values and principles remain the foundation of

team behaviour and interaction with customers.

• Consult with customers and clients on a range of food, drink and service offerings in our

restaurants.

• You’ll also be responsible for supporting the wider area in delivering their objectives by

providing support and cover as required.

A bit about you

• You’ll be a natural leader who takes great pride in leading and mentoring a team to

achieve great success.

• You’ll know restaurants inside and out, with a keen curiosity to discover and explore

more about the industry to share with others.

• You’ll have a hands-on approach and a flexible management style where you’ll treat your

department as if it were your own business.

• As a part of our team in restaurants, you’ll demonstrate a keen interest in delivering the

world-class standards and customer experience that we are renowned for.

• You’ll always look to genuinely connect with customers, and you’ll have a good time doing

it too (there’s no fun like work after all, as Harry Gordon Selfridge once said!)

• You’ll be super professional, with the ability to handle tricky situations in a calm,

diplomatic way.

• Your communication skills will be strong and effective, and you’ll display a confident

understanding of restaurant operations.

• A positive, can-do attitude is what we love here, and you’ll always be prepared to go

above and beyond for our customers.

This job is a brilliant opportunity to surround yourself by a diverse team, with experience across an array of

catering and hospitality disciplines from which you can learn a great deal. It doesn’t just stop at Restaurants

either - we have lots of opportunities to get involved and collaborate on projects and in communities internally, so

no two days will ever be the same. As Harry Gordon Selfridge once said, ‘There’s no fun like work!’