Restaurant General Manager

Vancouver International Airport (YVR)

Restaurant General Manager (RGM) – Urban Crave

$60,000 – $65,000 + quarterly & year-end bonus
Lead a vibrant, globally inspired restaurant at YVR.

Urban Crave is a vibrant, casual restaurant where travelers can relax and refuel before their next destination. Featuring globally inspired comfort food, from energizing breakfasts to flavorful bowls, burgers, and flatbreads, Urban Crave blends bold flavors with approachable favorites. A full bar with local beers, wines, and craft cocktails rounds out the experience, creating a welcoming space where guests can unwind while on the move.

We’re looking for a Restaurant General Manager who thrives in high-energy environments and loves building strong teams, great guest experiences, and consistent operational excellence. This role is perfect for a leader who enjoys balancing hospitality, speed, and quality while keeping the restaurant running smoothly from open to close.

What You’ll Do

• Lead day-to-day operations of a full-service restaurant and bar
• Create an energized, guest-focused culture that keeps travelers coming back
• Coach, develop, and retain a strong team of managers and hourly staff
• Ensure food quality, presentation, and safety standards are consistently met
• Drive financial performance through scheduling, cost controls, and forecasting
• Oversee inventory, merchandising, and operational systems
• Partner with airport stakeholders and SSP leadership to execute brand standards
• Solve problems quickly while keeping the guest experience front and center

What We’re Looking For

• Minimum 3 years of Restaurant General Manager experience in a full-service environment
• Bar management experience preferred
• Proven success leading teams in high-volume restaurants
• Strong financial and operational skills including P&L management
• Comfortable using POS systems, Microsoft Office, and operational reporting tools
• Confident communicator who can work effectively with leadership and cross-functional teams
• Ability to obtain Transport Canada clearance (5-year background check)
• High School Diploma required; post-secondary education preferred

Why Join SSP Canada

Fast-paced airport environment where no two days look the same
Opportunity to lead a vibrant concept serving travelers from around the world
Career growth with a global food & beverage leader operating in airports worldwide
Competitive compensation and performance-based bonus opportunities
Medical, Dental and Vision
Basic Life & AD&D Insurance
EAP
Voluntary Benefits: Life AD&D, Accident, Critical Illness, Hospital Indemnity, Pet Insurance
RRSP with Employer Matching
PTO – Starting at 80 hours a year
6 Premium Paid Holidays
Paid Sick Leave

Ready to Lead?

If you’re a restaurant leader who thrives in high-volume environments, loves building strong teams, and enjoys creating memorable dining experiences for guests on the move, we’d love to meet you.

Additional Statements

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.

SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required.

This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at:

https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance