Restaurant General Manager

Job Description

Great pay $56,000-$60,000 per year (Depending on Experience)
Opportunity for Quarterly Bonuses and Annual Super Bonus
2 weeks PTO (Paid Time Off)
Pay Parking
Health Insurance and more

The Restaurant General Manager is responsible for establishing and maintaining guest service. The position is responsible for managing all areas of full service and/or quick service operations within the airport, including but not limited to, training and retaining an excellent staff, delivering outstanding hospitality, food cost, labor cost, shared P&L responsibility, running shifts, teaching and learning, sanitation, safety and cleanliness, while adhering to all company policies and procedures. This position will report directly to the Director of Airport Operations.

Essential Functions

Ensures that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest service at one or multiple restaurants, to include fast food and/or full service operations.
Recruit, train, develop, and communicate with all team members and ensure they are knowledgeable on job expectations, as well as assess performance on a regular basis, to include annual performance reviews.
Responsible for handling guest complaints/comments and using them for making improvements.
Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels.
Plans and assigns daily goals, tasks and assignments and/or instructs direct reports (i.e. supervisors, assistant managers) on the same.
Utilize experience to effectively control financials, personnel management, facilities, marketing, food preparation and quality, and general business operations.
Work under pressure and deal with high stress situations while exercising sound judgment and decision making.
Ability to learn, transfer learning, train and hold management team/direct reports/shift supervisors accountable for knowing, demonstrating and effectively utilizing systems, tools, processes, and equipment which enable guest loyalty and increased profitability

Skills:

Minimum of three (3) years of increased restaurant/food service management and/or franchise operations experience with direct P&L responsibilities, or an equivalent combination of education and experience.
Minimum of three (3) years demonstrated proficiency with MS Office Suite applications including Word, Excel, and PowerPoint, as well as Point-of-Sale (POS) systems.
Full Service and/or Quick Service restaurant experience preferred.
Proven ability to effectively manage conflict and ensure successful outcomes; work under pressure. Excellent written and verbal communication, including delivering presentations at public meetings. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.