Research Coordinator

Positioned at the heart of our Customer team, the Insight team's mission is to own the understanding of colleagues, customers, competitors and market performance, giving clear routes to driving the change we need to be a truly customer-centric business and winning with customers!

As the Panel Coordinator, you will be responsible for coordinating end to end testing of our products with a panel of customers, and sharing the results with business partners to drive improvements in product quality!

You'll work with teams across Tesco to land these results, and support teams in building action plans driven by insight.

You will be responsible for:

Coordinating the testing schedule for food and non-food products, capturing requirements and presenting the process to customers.
Production of testing invitations, audiences, surveys and publishing of results using the customer platform including supervising customer queries as the need arises.
Supporting in customer segmentation development to help embed the proposition across the business.
Presenting clearly and regularly with customers on progress and expectations.
Supporting and analysing feedback on the proposition pilot and MVP to advise how to improve the proposition.
Ensuring GDPR adherence in line with Tesco and industry standards, and checking processes and protocols as vital.
Collaborating with Category teams to develop approaches that meet their expectations for measuring quality, product acceptability and recommendations.
Collaborating closely with Technology teams to simplify and improve systems and processes.

You will need:

Product research experience.
Able to work independently and to a high standard.
Experience working in a product testing programme.
Experience in a customer facing role/online.
Experience working with a wide variety of customers.
Phenomenal verbal and written communication skills to both customers and partners.
Strong personal organisation and attention to detail.
Practical problem solver Insight reporting - able to conduct intermediate analysis
Excel Customer service demeanour or previous customer service experience.

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What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 10% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility