Regional Technical Maintenance Manager

In this pivotal role, you’ll lead the technical and engineering support that keeps over 1,400 retail sites safe, legally compliant, and performing at their best. You’ll ensure our stores remain fully functional for customers, retail colleagues, and stakeholders, delivering exceptional service and consistently high operational standards. As an expert in your field, you’ll be the go‑to person for complex technical challenges, often acting as the first line of leadership across people, processes, and projects. This role is perfect for someone who thrives on balancing outstanding delivery with engaging and empowering teams, all while driving improvements that truly matter to the business and the customers we serve.

The hiring manager is Rebecca Comer.

You will be responsible for:

Maintaining exceptional standards across the entire estate.
Leading and embedding change initiatives across the region to drive consistent performance improvements and year‑on‑year productivity gains.
Identifying issues and driving effective problem‑solving, ensuring root causes are addressed with sustainable solutions.
Collaborating with cross‑functional teams to co‑create solutions that are understood and owned at a local level.
Ensuring full compliance with all legal, regulatory, and company standards, continuously striving to exceed minimum requirements.
Providing guidance and leadership to field delivery teams to ensure operational standards are consistently met across the region.
Working closely with development teams and TAMs to uphold technical and installation standards.
Supporting non‑technical managers, enabling them to assist technicians in maintaining a safe, compliant, and fully operational estate.
Creating and delivering annual improvement plans, partnering with Design teams and external suppliers to align specifications and standards.
Supporting the delivery of planned and reactive maintenance activities, ensuring tasks are completed to a high quality.
Overseeing governance of SOPs, emergency procedures, and contingency planning.
Acting as the primary point of contact for all technical enquiries, including conducting site visits and managing relationships with senior stakeholders to ensure service excellence.
Championing Health & Safety practices and embedding a strong H&S culture across the region.
Conducting Root Cause Analysis where required to enhance operational reliability.
Driving Reliability Centred Maintenance (RCM) studies alongside Reliability Managers and owning asset-level improvement strategies.
Supporting national reliability plans, leading local reliability studies to maximise uptime and reduce costs.
Providing specialist technical and engineering expertise across all relevant categories.
Supporting and coordinating the response to major technical outages, ensuring effective resolution and communication.

You will need:

Extensive technical and maintenance engineering experience, with a proven track record in delivering high standards across complex estates.
Background in large‑scale, multi‑site or remote maintenance operations, with the ability to manage engineering performance at scale.
Strong senior stakeholder management skills, with the confidence to influence, challenge, and collaborate effectively.
Engineering qualifications at Level 3 or above, ideally in mechanical or electrical engineering (time‑served or equivalent).
Advanced technical expertise across HVAC, electrical, refrigeration, and mechanical systems.
A strong focus on engineering innovation, continuously seeking new ways to improve reliability and performance.
Knowledge of asset lifecycle management, including maintenance methodologies such as RCM and predictive maintenance strategies.
Hands‑on experience with Root Cause Analysis (RCA) and Preventive Maintenance (PM) techniques.
Professional registration (e.g., EngTech, IEng, CEng or equivalent) or working towards it.
Excellent communication and stakeholder management skills, with the ability to influence, engage, and collaborate across all levels.
Ability to build strong internal and external networks, fostering productive working relationships and partnerships.
Strong analytical capability, able to interpret data and use insights to drive timely, evidence‑based decisions.
High level of computer literacy, including experience with EAM systems and proficiency across Office 365 applications.
Proven experience in change management, supporting teams through transformation and continuous improvement initiatives.
Advanced problem‑solving skills, including expertise in Root Cause Analysis and structured troubleshooting techniques.

What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility