Receptionist - PT
Birmingham
Receptionist - PT
Birmingham
Salary: £13.00 per hour + SERVICE CHARGE
THE BRAND
At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1® Arcade venues provide an immersive, state-of-the-art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…
The Role
As a Reception Team Member, you’ll be the first point of contact for our guests and play a key role in setting the tone for their visit. You’ll deliver a warm, efficient, and memorable welcome while managing bookings, answering queries, and supporting the smooth flow of guests throughout the venue.
This is a guest-facing role that suits someone confident, friendly, and passionate about great service in a fast-paced environment.
Key Responsibilities:
Welcome guests with a friendly, professional, and energetic approach
Manage guest check-ins, bookings, and walk-ins using our booking systems
Handle phone, email, and in-person enquiries clearly and confidently
Provide information about racing experiences, food & drink, and events
Coordinate with Floor, Bar, and Guest Experience teams to ensure smooth guest flow
Process payments and handle cash/card transactions accurately
Resolve minor guest issues promptly, escalating when necessary
Maintain a clean, organised, and professional reception area
Follow company policies, health & safety, and brand standards at all times
What We Are Looking For:
Previous customer service or reception experience (hospitality or leisure preferred)
Confident communicator with a warm, welcoming personality
Strong organisational skills and attention to detail
Comfortable using booking systems, tills, and basic computer software
Ability to stay calm and professional in busy, high-energy environments
Flexible availability, including evenings, weekends, and bank holidays
A genuine passion for delivering exceptional guest experiences
Interest in F1®, gaming, or experiential entertainment is a bonus (but not essential)
What We Offer:
Competitive hourly pay
Fun, fast-paced working environment
Staff discounts on food, drink, and racing experiences
Ongoing training and development
Opportunities to progress within a growing, exciting brand
Equal Opportunities
