Property Support Engineer - Fire

You will be responsible for:

Join our dynamic Property Maintenance team as a Service Support Engineer, where you'll play a key role in keeping our stores and offices running smoothly, safely, and efficiently. This is a fantastic opportunity for someone who thrives on solving problems, collaborating across teams, and making a real impact every day.

What you'll be doing:

Provide remote technical support to proactively diagnose and resolve fire-related maintenance issues, ensuring timely and permanent solutions.
Act as first-line support for the Fire Technical Manager and field teams.
Play an active role in the national fire risk assessment project, driving compliance and safety.
Use available systems to identify trends and opportunities that improve maintenance operations.
Collaborate with colleagues across functions to optimize resource allocation and dispatch programs, building strong relationships and managing expectations effectively.
Develop and implement formal incident and investigation methodologies to strengthen our ways of working.
Conduct site visits as required to support technical needs and ensure standards are met.
Maintain a safe environment for colleagues and customers in all stores and offices.
Ensure all assets are repaired within agreed timeframes to minimize disruption.
Put community, customer, and colleague welfare at the heart of every decision.
Meet all statutory and compliance requirements consistently.
Manage workload efficiently to maximize productivity and deliver results.
Be cost-conscious in all actions while treating others with respect and fairness.

You will need:

Performance Management and improvement
Communication and stakeholder management
Data analysis
Problem solving
System and IT proficiency
Maintenance planning and processes
Governance and compliance
Organisational and planning skills

Maintenance and/or engineering experience
Customer service in a relevant fast moving 24/7 business
5 years’ experience within a relevant industry provider in a related engineering role
Fire background of installing / maintaining fire equipment and alarm systems
Proven experience in servicing and maintaining fire detection and suppression systems
Knowledge of fire safety standards and regulations (BS 5839, BS 5306, BS EN 54, BS 9997)
FIA (Fire Industry Association) training or equivalent
Strong diagnostic and problem-solving skills
Full UK driving license.

What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 10% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility