Project Manager - Store Operational Excellence (FTC)

This role ensures the effective project management of retail operational excellence initiatives across our physical stores. You will support the delivery of the road map as set by the Head of Retail Operational Excellence by seeking to continually enhance our customer experience. Your role will see you managing a variety of store related projects impacting customer and team member experiences, driving best in class ways of working and operational efficiency.

Key Responsibilities

Identify, deliver and manage end-to-end operational projects across all stores to optimize ways of working and support business efficiency, continuously striving for retail excellence throughout and working towards achieving key KPIs.
Lead workshops and forums with senior leaders across Selfridges to build a holistic view of operational opportunities which exist today.
Conduct business process analysis to highlight areas of opportunity and produce proposals to optimise our stores operating model.
Quantitative and qualitative analysis to assess current processes and identify challenges and root causes.
Consider all possible areas of risk and impact with a process, you will foresee challenges and provide opportunities to mitigate
Collaborate with and influence functions where necessary, gaining all relevant inputs required to develop a robust process and then land it successfully as a new way of working.
Manage senior stakeholders, Executive body and enterprise wide teams, presenting back progress updates on all stages of the project lifecycle from scoping through to execution – producing business cases, value chain analysis, concept decks, forecasted ROI, budgets, RAID logs and opportunities.
Influence and facilitate successful cross-collaboration among business wide teams, working with functions in Product, Supply Chain, Marketing, Buying, Finance, Change, Legal, Data Protection, BAs, Customer Services and Stores Senior Leadership Teams.

About you

Strong communicator with ability to break down complex information and articulate clearly for broad sets of stakeholders.
Relationship and people driven, able to lead teams and cross-collaborate across business wide functions.
Quick decision making and problem solving, ability to spot risks, dependencies, and gaps.
Highly organized with a can-do attitude and ability to plan & prioritise workload effectively.
Advanced use of programs Microsoft PowerPoint and Excel.

Demonstrated experience working on complex transformation projects leading cross-functional project teams.
Project Management, LEAN or Six Sigma certifications.
Business analysis skillset with process mapping ability.
Proficient use of Project Management tools e.g. Trello, Confluence and Jira.