Private and Personal Shopping Host

Job Description

Role Purpose

As a Personal Shopping Private Host, you will be at the heart of our new Luxury Shopping destination, where world-class hospitality meets personal shopping.

The Private Host is responsible for delivering an exceptional, seamless hosting & hospitality experience within 40 Duke Personal Shopping . Acting as the first point of welcome, the role ensures every customer interaction reflects our standards, values, and luxury service synonymous with Selfridges. The Private Host works closely with our Personal Shoppers, Concierge, and Restaurant teams to curate memorable, personalised experiences for our most valued customers.

Key Responsibilities

Customer Experience

Warmly welcome customers and introduce them to their private suite, clearly presenting amenities and services available.
Anticipate customer needs and personalise each visit to create a refined, effortless experience
Maintain discretion and professionalism at all times

Suite Presentation & Standards

Adhere to the opening and closing checklists
Ensure all suites and shared spaces are impeccably presented and aligned with Selfridges brand and service audit standards.
Collaborate with Operations to ensure suites are free of stock after each client visit.
Conduct regular checks to maintain cleanliness, ambience, and attention to detail

Food & Beverage Service

Present our menu with confidence and pride
Serve drinks and food with a natural hospitality flair
Ensure service is timely, attentive, and tailored to individual preferences
Maintain excellent product knowledge of food and beverage offerings

Stock Management & Ordering

Place and manage orders to ensure suites are always fully stocked
Monitor usage, rotate stock, and minimise waste
Liaise with relevant teams to maintain consistency and availability

Collaboration & Experience Curation

Work closely with Personal Shopping, Concierge and Restaurant teams to create seamless, end-to-end client journeys
Share knowledge of 40 Duke events, Brand activations, Restaurant offerings and luxury services to enhance client experiences.
Coordinate bespoke requests, celebrations, and elevated moments
Support special events, activations, and PS appointments.

About you

Hospitality-led, with a genuine passion for hosting and guest experience
Experienced in luxury hospitality, private clubs, hotels, or high-touch environments
Naturally warm, discreet, and attentive, with strong emotional intelligence
Detail-focused and proud of maintaining immaculate spaces and standards
Calm, organised, and confident managing hosting and service flow
An ambassador of Selfridges’ brand, values, and service culture