Planner

Planner – From £30,400 per annum – 12-Month Fixed Term Contract - AFH

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
The Planner position is integral to our fast-moving and collaborative planning function within our Costa Express team. It plays a key role in supporting the operational delivery of Costa’s Away-from-Home business by coordinating daily activities across the Express Field Service teams. Through effective planning, the role contributes to the achievement of performance targets and the maintenance of high service standards. It also involves regular engagement with internal stakeholders to balance workloads, adapt to shifting priorities, and promote continuous improvement across planning processes.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
And as Planner there’s never been a better time to join.

So, why Costa?
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:
• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A annual discretionary bonus of up to 10%, based on both company performance and individual achievements
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks
We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do
Being a Planner is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:
• Take accountability for the planning and scheduling of a Field Region in entirety and ensuring all jobs are planned effectively
• Strong stakeholder management experience. This will include our Engineers, Service Team Managers and Brand Excellence team.
• Achieving Service Level Agreements (SLAs) set to ensure machines are kept trading ensuring all machines receive planned maintenance visits in line with annual requirements
• Daily/Weekly reporting on Planning Team key deliverables
• Provides support on planning-related projects under the guidance of the Planning Lead.

Who you are
It’s your unique ingredients we’re interested in:
• Proven experience in a planning role using either manual planning or optimised scheduling software
• Strong project management skills
• Skilled in compiling and producing clear, insightful reports
• Stakeholder management skills with the ability to work across multiple teams
• Highly organised and able to manage multiple priorities with precision and attention to detail
• Excellent communicator, with experience in influencing and engaging stakeholders
• Proficient in Microsoft Excel and confident use of Pivot Tables and formulas

Location: 2-3 days per week hybrid working based at our Loudwater Head Office.
1 in 4 weekends / 37.5hrs per week

For any reasonable adjustments and general queries, please get in touch with Costa.Recruitment@costacoffee.com