Personalisation Process Optimisation Lead

We have an exciting opportunity in the newly formed Personalisation team for a Personalisation Process Optimisation Lead. You'll be working closely with teams across the Tesco Group to embed and optimise processes for the delivery of the personalisation strategy, which will be a key driver of Tesco's ongoing growth. Working with Agile teams, you will be responsible for analyzing data, documenting business scenarios and processes, capturing requirements, influencing stakeholders, and recommending improved ways of working across functional teams based on Personalisation capabilities delivered. You will advocate streamlining of impacted planning and delivery processes to create value for Tesco's Customers and Colleagues.

You will be responsible for:
- Working across the Tesco group, including with Tesco Mobile & IMS, to deliver Group personalisation capabilities.
- Eliciting and documenting business outcomes through various methods like interviews, workshops, and surveys.
- Mapping and analyzing current business processes to identify inefficiencies and areas for improvement. Use data modelling practices to analyse your findings
- Developing and recommending solutions to streamline processes, improve efficiency, and reduce costs.
- Collaborating with stakeholders to gather outcomes, communicate project status, and manage expectations.
- Consider opportunities and potential risks attached to suggestions you make Managing stakeholder expectations and addressing their concerns.
- Gain agreement, usually from senior management, of the best method of introducing recommendations to the business
- Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern
- Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary
- Support colleagues across functions and teams in making recommended changes, including helping to resolve any issues
- Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.
- Implementing and monitoring process improvements.

You will need:
- Business and Data analysis experience in a large customer-focused organisation
- Proven track record in designing and implementing changes to working practises.
- Experience in influencing senior stakeholders
- Experience working in Supplier Facing/ Commercial roles
- Experience working in a cross- functional environment across group entities
- Experience working in both traditional and agile environments, particularly in roles where personalisation and innovation are key

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What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility