Performance Decisioning Lead

In this role, you’ll be the guardian of measurement and insight standards for Personalisation—setting principles, standardising and automating outputs, and chairing key forums such as the Measurement Community of Practice and Customer Measurement Council. These forums ensure we’re not only doing things right but doing the right things. You’ll translate overarching strategies into practical operating rhythms, influence senior stakeholders, and make complex, customer-led decisions that drive business outcomes. Alongside this, you’ll coach and develop team members, balancing the delivery of short- and long-term value.

You will be responsible for:

Own Measurement Strategy: Define and evolve the end-to-end measurement framework, ensuring robust, consistent metrics and methodologies aligned to business objectives.
Set Standards & Governance: Establish best practices for testing, controls, and causal inference; act as the quality gatekeeper for all insight outputs.
Enable Scalable Reporting: Drive automation and standardisation to create a single source of truth for personalisation performance.
Innovate & Benchmark: Integrate advanced measurement techniques, embed compliance guardrails, and continuously benchmark against industry leaders.
Collaborate & Influence: Partner with cross-functional teams and chair governance forums to validate approaches, inform decisions, and foster continuous learning.

You will need:

Analytics & Measurement Expertise: Extensive experience in analytics and insights, with strong knowledge of incrementality, controls, and causal measurement in multi-channel environments.
Framework Leadership: Proven ability to design and maintain measurement quality frameworks and deliver measurable value through personalisation and CRM initiatives.
Cross-Functional Influence: Skilled at leading complex, multi-disciplinary teams and simplifying technical methodologies for non-technical stakeholders.
Industry Knowledge: Background in retail, loyalty, and multi-channel customer programmes.
Strategic Storytelling: Ability to turn data into actionable strategies and communicate with clarity and impact at all levels.

What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility