Operations Support Partner - Isle of Man

As an Operations Support Partner, you will work across a group of stores to coach teams, driving operational excellence and sustainable results. You’ll spend time in stores where you can make the biggest impact, supporting managers to improve performance and deliver against business priorities. The role is about diagnosing issues, coaching for success, and ensuring accountability stays with store teams while engaging specialist support when needed. You’ll continuously review key performance indicators, identify opportunities and agree local priorities with Area Managers and Store Directors.

You will be responsible for:

Acting as an expert in store operations, providing targeted coaching and root cause analysis to improve shrink, waste, food surplus, availability, expenses, and cash/bank/lottery processes.
Spending time in underperforming stores, coaching at the shelf edge to build capability and deliver measurable improvements.
Reviewing audit trends, escalations, and price reporting to drive compliance, including Post Office and Esso in convenience.
Share knowledge on stock routines, coaching teams to deliver accurate processes and strong stock control results.
Support stores in maintaining accurate space for timely range changes, promotions, and trade-driving activities.
Ensure stores have correct licences and licence holders, planning exams as required.
Use data to identify trends and root causes, supporting managers to create and own action plans for sustainable improvement.
Lead seasonal planning for shrink and security, and collaborate with security teams to minimise risks.
Deliver operational training workshops for new and existing leaders, and provide targeted support to managers identified for development.
Complete post-implementation reviews for central projects, providing feedback and local action plans where needed.
Identify and share operational opportunities with Area Managers, Store Directors, and People Partners to support capability and performance plans.

You will need:

Strong knowledge of retail operations, compliance, and safe & legal standards.
Ability to coach and influence store teams, driving operational excellence and sustainable change.
Analytical skills to prioritise, identify root causes, and make data-driven decisions.
Expertise in stock control, shrinkage, waste reduction, and risk mitigation.
Business and customer awareness, with integrity and responsiveness to deliver results.

What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility