Operations Manager

🍕 We’re on a mission to make people happier one pizza at a time. Want in? 🍕

We’re looking for an Operations Manager to help lead that mission in London. In Pizza Pilgrims, we call them Managing Partner because you have the accountability and ownership of your area, which is usually no more than 6 pizzerias.

As a Managing Partner, you’ll play a pivotal role in bringing Pizza Pilgrims’ purpose to life, supporting our General Managers and Head Chefs, shaping high performing teams, and delivering brilliant guest experiences across our pizzerias.

You’ll be the connector between strategy and day to day operations, helping our teams thrive while driving commercial excellence.

What the role is all about

At Pizza Pilgrims, everything we do feeds into four pillars:

Happy Teams, Happy Guests, Happy World, Happy Business

Team

Create an inclusive, fun and challenging environment where people feel supported, developed and proud of what they do

Coach, mentor and support General Managers and Head Chefs to be the best leaders they can be

Build strong succession plans and help people grow their careers with us

Guest

Ensure our pizzerias deliver exceptional guest experiences, every day

Champion high standards around cleanliness, safety, food quality and service

Make sure guests leave happier than when they arrived

Business

Drive strong commercial performance and operational excellence

Lead key business and improvement projects aligned with our growth plans

Use data, systems and insight to support smarter decision-making

World

Champion our community and charity initiatives, helping create a positive impact beyond our pizzerias

Act responsibly and sustainably, supporting initiatives that reduce our environmental impact and carbon footprint

Care about doing the right thing for our people, our communities and the planet

What you’ll be doing day-to-day

Supporting smooth day-to-day operations across your pizzerias

Fully responsible of your area forecasting and proactive behaviours of driving sales

Coaching teams on performance, leadership and continuous improvement

Being a role model for Pizza Pilgrims’ values and culture

Working closely with People, Food and Marketing teams to deliver shared goal

Taking ownership of results and acting like a true business partner

About you

A confident, supportive leader who loves developing people

Comfortable balancing people needs, guest experience and commercial results

Experienced in multi-site or senior operational roles (hospitality preferred)

Adaptable, resilient and calm under pressure

Our values matter to us

Whilst skills are vital, how you show up matters just as much:

Push Yourself – keep learning, keep growing

Be Yourself – your personality belongs at work

Respect Others – everyone’s welcome here

Enjoy Yourself – hospitality should be fun

🚀 What’s in it for you?

Up to £65,000 + bonus

28 days holiday + an extra day for every year you’re with us (up to 5)

A paid 4-week sabbatical every 5 years

An extra Happiness Day each year to do something just for you

The chance to be part of a values-led, people-first business we’re incredibly proud of

If you’re passionate about people, pizza and building brilliant teams, we’d love to hear from you 🍕💚