Operations Manager

An exciting opportunity has arisen to join the Harrods Heathrow and Gatwick stores as an Operations Manager, working collaboratively with the rest of the management team to achieve and deliver our business vision.

About the Role

As the Operations Manager working across all terminals and both locations, you will manage the team of Stock Operatives and Business Support Clerks as they ensure the daily deliverance of exceptional operational standards for the stores.

The 3 pillars of the role are leadership, operational delivery and compliance. You will be responsible for leading your team clearly and effectively, ensuring they are supported in their role and that they are able to deliver operational efficiency and exceptional standards. You will proactively oversee stock-related processes, review procedures for efficiency and foster effective stakeholder relationships. Finally, You will maintain administrative reports, uphold GDPR and health & safety standards, monitor staff training compliance, manage trading standards and assist with terminal projects.

About You

As an exceptional and well rounded leader you will guide the team to success through leading by example with clarity, empathy and vision. Your organisational skills are second to none, ensuring that every task is executed with precision and timeliness. You thrive in environments where efficiency is key, strategically driving improvement across all stock related processes.

You will also:

Have prior experience and be confident using SAP
Have worked within stock operations
Be able to work at Heathrow with travel to Gatwick once a week
Be well versed in building and maintaining stakeholder relationships
Will have worked at Heathrow airport previously (desirable)

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experience

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods