Operational Training Manager

We’re looking for an energised Operational Training Manager to lead the development, delivery and continuous improvement of training across our operational teams. You’ll play a vital role in ensuring colleagues have the skills, capability and confidence to deliver exceptional experiences for our customers.

Working cross‑functionally, you’ll use data, insights and feedback to shape training programmes that strengthen performance, support our strategy, and help our colleagues grow.

This is a great opportunity for someone who is passionate about people development, loves problem‑solving, and is excited by the impact great training can have on colleagues and customers alike.

The Hiring Manager for this role is Andrew Williams.

You will be responsible for:

Training Strategy & Delivery

Leading the design and implementation of operational training programmes across your region/area.
Using insights, performance data and colleague feedback to shape and improve training content.
Ensuring training solutions support business goals, operational needs and future capability plans.
Identifying gaps in knowledge, skills or process adherence and developing targeted solutions.
Supporting the rollout of new operational initiatives through tailored learning programmes.

Stakeholder Leadership

Working closely with Operations, HR, Learning & Development and wider business teams to ensure alignment and effectiveness of all training activity.
Acting as a trusted advisor to Operational Managers, providing insight and recommendations that improve colleague performance.
Presenting training outcomes, insights and recommendations to senior stakeholders with clarity and impact.

Continuous Improvement

Championing best practice in training, learning design, and colleague development.
Reviewing training delivery methods, tools and platforms to ensure they remain modern, efficient and engaging.
Supporting the creation and improvement of processes, tools and frameworks for the training team.

People & Resource Responsibilities

Managing training plans, delivery schedules and resources within your area.
Ensuring training spend is effective, measured and aligned to business priorities.
Supporting and coaching trainers, delivery leads or SMEs (if applicable).

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You will need:

Experience in a role focused on learning, development or operational training.
Strong skills in analysing data/insights to inform decisions and shape training strategy.
Confidence in presenting to and influencing senior stakeholders.
Excellent communication skills, able to deliver clear, engaging and impactful messages.
Strong working knowledge of MS Excel, PowerPoint and digital learning tools.
The ability to build trusted relationships and collaborate across multiple teams.
A passion for colleague development and improving operational performance.

What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility