Online Seasonal Optimisation Project Manager

As an Online Seasonal Optimisation Project Manager, you will identify, lead and evaluate opportunities to improve Online trading performance and deliver customer-facing improvements. The role focuses on delivering in‑year improvements aligned to key seasonal events, working closely with the Online Analytics teams to ensure decisions and actions are guided by data‑driven insights.

You will be responsible for:

Leading and coordinating the planning and delivery of key initiatives that support Online seasonal events (e.g., Christmas, Easter, Summer), ensuring teams are aligned to deliver exceptional customer experiences and achieve commercial goals.
Supporting tactical response plans when new risks or opportunities emerge, enabling swift and effective action with clear stakeholder alignment.
Identifying and prioritising customer-facing optimisation opportunities by using insight from analytics, customer feedback, and commercial performance.
Driving initiatives that enhance customer satisfaction, conversion, and profitability across the Online channel.
Building strong, collaborative relationships across Technology, Customer Colleague Engagement Center, Commercial, Fulfilment, and our Business Support functions to enable fast-paced and effective delivery.
Framing and solving complex problems in a dynamic and fast-moving environment, maintaining a strong focus on customer impact.
Staying up to date with market trends and competitor activity to inform decision‑making and identify potential risks or areas of opportunity.
Delivering key project initiatives, including bringing Grocery Home Shopping slot booking forward to help customers plan earlier for summer, and working with Technology teams to improve the stability and reduce friction in the Christmas Waiting Room experience.

You will need:

Experience in e‑commerce and a passion for retail, particularly during high‑intensity seasonal periods.
Proven ability to manage and deliver cross‑functional projects or programmes on time and to a high standard.
Confidence in managing multiple priorities simultaneously, often under tight timelines.
A solid understanding of financial, commercial, and customer performance metrics, and how they influence decision‑making.
Strong engagement and influencing skills, including the ability to work effectively with senior stakeholders.
Clear, concise communication and presentation skills, tailored to a range of audiences.
Strong analytical and problem‑solving skills, with the ability to interpret data and turn insight into practical, evidence‑based recommendations.

What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility