Online Business Optimisation Manager

The Online Business Optimisation team is responsible for identifying, driving and evaluating significant opportunities to profitably improve Online trading and/or deliver customer-facing improvements. The role is primarily focused on delivering in-year improvements aligned to seasonal events and is supported by the Online Analytical teams to take an insight-driven approach.

#LI-RD1

You will be responsible for:

Leading and coordinating the planning and execution of key initiatives to support Online seasonal events (e.g. Christmas, Easter, Summer), ensuring alignment across teams to deliver exceptional customer experiences and meet commercial objectives.
Supporting tactical response plans to emerging threats or opportunities, ensuring swift action and stakeholder alignment.
Identifying and prioritising customer-facing optimisation opportunities using data-driven insight from analytics, customer feedback, and commercial performance.
Driving initiatives that improve customer satisfaction, conversion, and profitability across the Online channel.
Building strong relationships across Technology, CCEC, Commercial, Fulfilment, and Business Support to enable fast-paced delivery.
Framing and solving complex problems in a dynamic environment, with a clear focus on customer impact.
Maintaining awareness of market trends and competitor activity to inform strategic decisions and identify risks or opportunities.

You will need:

Previous e-commerce experience & a passion for retail at high intensity seasonal periods
Ability to manage and deliver cross functional projects / programmes on time
Ability to juggle multiple projects under tight timelines
Strong understanding of financial / commercial and customer performance metrics
Strong engagement & influencing skills including senior stakeholders
Clear and concise communication & presentation skills
Ability to solve complex problems using strong analytical skills in interpreting data and making sound recommendations
Project management skills desirable
Able to work in an agile fast-paced environment
Self-starter and ability to navigate projects and tasks proactively

What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility