Luxury Showroom Team Leader

About Us

Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring, we have 9 showrooms across the UK, with a Head Office based in Loughborough. We are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

Due to expansion, we are looking for a Showroom Team Leader to join our Suffolk team, and as we continue to grow from strength to strength, we would love to consider your application!

Job Description

As a Showroom Team Leader you will have a full understanding of the sales cycle, you will be experienced and confident in targeting, engaging and qualifying potential customers.

You will support the Showroom Manager with sales, customer service and resolving issues as and when required. You will manage your own leads as well as monitoring the Sales Advisor’s workloads. You will also be required to conduct face to face showroom appointments with customers

Additional responsibilities

Answering incoming sales calls
Making outbound calls to our customer database
Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
Updating the CRM system with relevant client information and daily activity
Arranging samples to be dispatched
Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
Problem resolution
Handle customer complaints
Guide the sales team in closing sales
Assist with new starter inductions and training
Requirements

Experience in a sales environment (Desirable)
Experience in the luxury goods market (desirable)
Knowledge of interiors (desirable)
Experience in managing and developing a team
Extremely well organised and able to prioritise tasks
Enthusiastic and hands on
Self-motivated with the ability to inspire those around you
Strong customer focus
Excellent communicator
Familiar with Microsoft office
Benefits

A great place to work with a friendly and welcoming team
Competitive salary package.
Paid Training
Employee assistance program.
Competitive holiday allowances with the option to buy holiday.
Enhanced parental leave.
Company pension.
Healthcare cash plan provided by Simply Health.
Employee and friends and family discount on Quorn Stone products.
Employee wellbeing initiatives with Mental Health First Aiders available across the business.
2 volunteering days each year.
Working hours
37 hours per week, with 2 days off.

Opening hours:
Monday-Friday 9am-5pm
Saturday 9:30am-5pm
Sunday Closed

#IHP

Job Type: Full-time

Pay: Up to £30,000.00 per year

Benefits:

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
On-site parking