Insights Analyst

We are looking for three Insights Analysts to join our Digital team at Harrods. This role will sit within the Loyalty & CRM Insights team, led by the Senior Loyalty & CRM Insights Manager. This is an exciting opportunity that will support the areas of Partnerships, Campaign and Loyalty.

About The Role

As the Insights Analyst you will use your creativity and initiative to help internal clients to bring customer insight and relevance to their communications and promotions, and to truly understand what we can learn about the customer using analysis and evaluation. This role will sit within the Loyalty & CRM Insights team, led by the Senior Loyalty & CRM Insights Manager

You will:

You will work with stakeholders across CRM and Loyalty to support in designing reporting, campaign planning, and making suggestions on how we can improve on current campaigns.
Responsible for bringing project work together and developing new ways of looking into our campaigns
Responsible for determining short term performance, tracking KPIs, longer term projects, and working with a variety of stakeholders
Measuring impact versus control groups, A/B tests, and determining and explaining uplift where possible

About You

The successful candidate will have good knowledge of Excel, PowerPoint and SQL, and preferably experience of using Google Analytics too, ideally you will have a background in Statistics, Mathematics, Science or Marketing. We are also looking for someone who has the ability to translate insights from a complex analysis into easy to read insights for a technical and a non-technical audience

You will also;

Previous Stakeholder management skills
Experience using customer or consumer data
Some understanding of targeted and personalised Loyalty and/or CRM activity/ Marketing
Keen attention to detail
Passion for utilising data

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.

Harrods reserve the right to close applications early if we receive a high number of applications for this role.