Insight Executive - Knowledge Management

Our Insights department strives to guide Tesco in making informed decisions by bringing to bear our deep understanding of Customers and Colleagues. Our key priorities are setting the customer agenda, commercialising insight, business partnering internally and externally, storytelling and democratising insight. Lead all aspects of managing our team's extensive knowledge platform, Insight Out, for Tesco Group and support AI integration.

You will be responsible for:

Guiding the strategy for improving the Insight team's method of knowledge management and sharing in alignment with the broader team's objectives. Developing and maintaining guidelines for curating, publishing and housekeeping of Insight reports and knowledge in collaboration with the wider Insight team to keep content relevant and up to date.

Acting as day to day champion, mentor and product support for the Insight team, business stakeholders and agency partner users. Promoting our knowledge management platform and amplifying the relevant audience reach for Tesco by supporting the published insights of our team. Understanding stakeholder success and difficulties by combining usage data and regular feedback. Working closely with external platform providers to maintain a reliable user experience and prioritise developments. Encouraging a community of practice for Insight knowledge management across the Tesco Group - Bank, Mobile, Ireland, Central Europe & Technology. Defining and maintaining user security access groups, permissions and guidelines to keep confidential information secure. Working with Technology teams to ensure our processes and platform comply with agreed standards. Monitoring external market trends in knowledge management trends including generative AI capabilities.

You will need:

Excellent organisational and project management skills
Storytelling, content curation skills particularly in digital environments
Good communicator with ability to lead training/workshops
Solid grasp of different insight approaches and tools.
Analytical and data interpretation skills.
Great teammate who can collaborate effectively with other team members and coordinate multiple collaborators
Strong decision making and prioritisation skills, guided by data
2+ years of experience either in an insight function directly or using insights in a relevant commercial industry.
Background in Knowledge or Information Management and Knowledge Management Platforms
Working in a fast paced environment and handling multiple stakeholders

What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 10% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility