Head of Proposition & Platform Design

We’re looking for a visionary Head of Proposition and Platform Design to lead our global design function and shape the future of our platform experience. This is a strategic leadership role where you’ll define and deliver an end-to-end experience vision that serves both human users and machine interactions. You’ll accelerate design and development across our product ecosystem, ensuring our solutions are accessible, intuitive, and valuable.

As we embrace AI and automation, you’ll play a critical role in defining how design fosters trust, usability, and adoption across all touchpoints—human, machine, and agentic. This is an opportunity to influence the evolution of our business model and embed design-led innovation at the heart of our platform strategy.

You will be responsible for:

Strategic Leadership: Act as a thought partner to product and technology leadership, aligning design strategy with business objectives and platform architecture.
Experience Vision: Define and champion an end-to-end experience vision for our platform, ensuring coherence across products and services.
Innovation & AI Integration: Lead the integration of AI into user experiences, shaping how AI acts as assistant, collaborator, and autonomous agent.
Design Systems: Drive the creation and adoption of cross-platform design systems to accelerate delivery and ensure scalability.
Service Design: Map workflows that include automation and data exchange, championing service design across human and machine touchpoints.
Developer & Partner Experience: Reimagine developer and partner experiences through intuitive interfaces, documentation, and tools.
Team Leadership: Build and lead a multi-disciplinary design team, embedding a platform-first operating model and fostering an inclusive, innovative culture.
Metrics & Governance: Establish clear KPIs for experience coherence, adoption, and trust in AI-driven experiences.

You will need:

Proven senior design leadership in complex, multi-sided B2B or B2B2C platform environments (e.g., SaaS, retail media, data analytics).
Expertise in retail, CPG, or related sectors.
Strong problem-solving and structuring skills, with the ability to thrive in fast-paced environments.
Deep understanding of AI, automation, and agentic systems in design.
Ability to influence senior stakeholders and align design strategy with business and technology architecture.
Skilled people leader with experience attracting, developing, and retaining world-class design talent.
Comfortable working in evolving environments and driving change through collaboration and innovation.

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What's in it for you:

Why Join Us?

You’ll play a pivotal role in transforming our business from a product-led model to a unified platform strategy. This is your opportunity to shape a seamless, scalable experience that serves humans and machines alike, driving innovation at the intersection of design and technology.

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility