Guest Service Agent

A lifestyle Hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.

What You’ll Do

As a Guest Service Agent, you’ll be a key contact throughout the entire guest journey, delivering intuitive, personalised service that reflects the Sea Containers London experience.

Guest Service & Communication

Respond promptly to enquiries and anticipate guest needs from booking to check-out

Provide clear, courteous phone and email support

Liaise with all departments to share updates and guest requests

Reservations & Operations

Manage reservations, amendments, and cancellations accurately

Support room allocations and oversee the online check-in process

Coordinate room moves and manage OOO/OOS room statuses

Guest Portal & Upselling

Engage with guests via the Alliants Experience Platform

Process upsells and promote hotel amenities and services

Support portal-related reporting and insights

Guest Engagement

Assist with concierge requests (cars, tours, flowers)

Prepare VIP and returning guest amenities

Monitor and respond to online guest reviews

Administration & Standards

Maintain accurate records, reports, and guest profiles

Uphold front desk cleanliness, safety procedures, and GDPR compliance

Teamwork & Development

Collaborate closely with operational teams for smooth service delivery

Participate in training and support onboarding of new colleagues

Salary: £26,225 p/a + service charge, plus benefits

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

Guest experience including dinner and drinks

6 complimentary nights a year at any Lore Group hotel

Lore Group Employee & Immediate Family Rates

Lore Group Friend and Family Rates

50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

50% discount in Lore Group restaurants and bars

Discounts in our spa and cinema

Contribution towards Health - Cash Plan

2 days paid volunteering leave per year

Life Assurance

Length of service incentives (additional holiday)

Bespoke training programmes

Free meals on duty

Incentives such as Ride-to-Work and season ticket loan

Quarterly employee award ceremony and company staff parties

Employee assistance programme

Location: London