General Manager

Trossachs Woollen Mill is part of The Edinburgh Woollen Mill and is focused on delivering quality products, great value, and excellent service. We are a major national retailer with over 200 retail stores across High Streets, Garden Centre concessions, Tourist stores, and larger Destination Stores. By maintaining full control over our product development and supply chain, we ensure the delivery of the finest yarns and fabrics — designed to fit perfectly and built to last. Our in-store teams are knowledgeable, welcoming, and dedicated to providing a personal service.
We have an exciting opportunity for a General Manager to join our team at Trossachs Woollen Mill in Kilmahog by Callander. Situated at the gateway to the Highlands and close to the stunning scenery of Loch Lomond & The Trossachs National Park, Kilmahog is a popular stop for visitors exploring the area. With its strong tourist appeal and steady flow of visitors throughout the year, the centre offers a dynamic and rewarding retail environment.
What’s in it for you?
• Be part of a forward-thinking business with excellent career prospects
• Work in a supportive and dynamic team
• Company Pension
As General Manager, you’ll be responsible for the overall success of the store, leading a dedicated team and ensuring our customers enjoy a first-class shopping experience. This role is ideal for a proactive and commercially aware retail leader who thrives in a fast-paced environment and enjoys the challenge of managing a busy, tourist-driven store. Fashion retail experience is a plus, but not essential — full training will be provided.
Key Responsibilities:
• Drive Sales & Profitability: Lead your team to exceed sales targets while keeping operational costs in line with budgets.
• Run Daily Operations: Ensure smooth and efficient day-to-day running of the store in accordance with company standards.
• Customer Experience: Guarantee an exceptional level of service is delivered at all times.
• Team Leadership: Motivate, coach, and develop your team, creating a positive and productive store environment.
• Commercial Insight: React to local customer needs and trends to maximise opportunities, especially during peak tourist seasons.
What We’re Looking For:
• Commercial Awareness: Understanding of the retail landscape and ability to spot opportunities for business growth.
• Strong Leadership: Confident in leading, motivating, and supporting your team.
• Sales Focus: A hands-on, proactive approach to customer engagement and achieving sales.
• Commitment to Training: Passionate about nurturing team talent and supporting professional development.
Join Trossachs Woollen Mill and become part of a growing, customer-focused business where your skills and ideas can make a real difference. If you're passionate about retail and looking for a rewarding opportunity in Kilmahog by Callander, we’d love to hear from you.
To view our privacy notice, please visit: www.ewm.co.uk/careers