General Manager

General Manager

Join Heartwood Collection as the General Manager of The Ropemaker, one of our flagship sites and a stunning destination that’s growing from strength to strength. Opened in July 2024, this impressive venue features a 56-cover bar, 155-cover dining room, large garden space and 43 beautifully designed rooms.

We’re looking for a dynamic, experienced and passionate General Manager to lead this thriving site. Heartwood Collection, home to award-winning Heartwood Inns and Brasserie Blanc, is built on warm hospitality, fresh seasonal food, and a true home-from-home feel. If you’re energised by creating memorable guest experiences, inspiring engaged teams and being at the heart of your local community, we’d love to hear from you.

What we offer:

Competitive salary package, includes TRONC* and Bonus based on KPIs
Contract of 48 hours
Private Healthcare with Bupa
Bespoke training and development through our Stepping Stones programme
Access to the Employee Assistance Program with Hospitality Action
Discounts on hundreds of retailers and experiences via Reward Gateway
Instant pay access through EarlyPay
Enhanced Maternity & Paternity leave
Up to £1,500 Referral Bonus
Additional Holiday ( can buy up to 5 days extra holiday per year )
50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
Various discounts on our beautiful Bedrooms in Inns locations
Discounted Bedrooms our beautiful Inns locations
A birthday gift and Long Service Recognition
Cycle to Work Scheme

About You:

Passionate and vibrant personality, lead from the front, a real people person who cares for the guests, team and experience.
Clear track record of running a site and/ or fresh food restaurant and delivering training and support to managers and team members
Able to run all different aspects of hospitality, (and reception for rooms site), with a proven record of leadership skills
2-3 years of experience, as General Manager, with knowledge of branded operations
Taking on all the responsibilities of your site with an understanding of HR, financial aspects and KPI requirements of running a site

Heartwood Collection is a multi-award-winning hospitality group:

Sunday Times Best Places to Work winner 2024
Double winner at the Publican Awards 2024
Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

Please note, we cannot take applications from overseas