Fleet Technical Support Executive - 12 month fixed term contract

We are on the lookout for a Fleet Technical Support Executive to join our Distribution and Fulfilment team on a 12 month fixed term contract. The Dotcom Fleet Team, part of Tesco Fulfilment and the wider Distribution Fleet function, manages all Tesco.com home delivery vehicles across the UK and ROI. Their role ensures vehicles are safe, legal, available, and maintained to the standards required to support a seamless grocery home‑delivery service.

As part of Tesco’s fast‑growing online Customer Fulfilment operation, the team contributes directly to delivering an excellent end‑to‑end customer experience — from the moment an order is placed to the doorstep handover.

They work closely with Supply Chain to ensure vehicles are correctly specified, manufactured, delivered on time, and responsibly decommissioned at end‑of‑life. The team also partners with Driver Safety and Compliance to ensure stores have the right tools and support to deliver customer orders effectively.

You will be responsible for:

Audit vehicle processes to ensure legal compliance, while reviewing and approving all van damage costs — including challenging charges, negotiating with suppliers, and ensuring high‑quality, cost‑effective repairs.
Analyse trends such as VOR, defects, EV charging sessions, and common damage items to identify cost‑reduction and improvement opportunities, feeding insights back to manufacturers and internal teams.
Manage key operational processes including silver parts, Lightfoot accounts, store queries, and EO portal activities (training, user/vehicle/RFID management, troubleshooting).
Work closely with DSCMs, Leads, repairers, and maintenance suppliers through weekly VOR reviews, investigation discussions, and training on R2C repair codes.
Support the development and rollout of new processes for stores, suppliers, and the India team, while contributing to ad‑hoc operational projects as needed.

You will need:

Working knowledge of commercial vehicles, including parts costs and standard repair times.
Experience in commercial body repairs.
Strong IT skills, including proficiency in Microsoft Office.
Familiarity with the R2C fleet management system (advantageous but not essential).
Strong organisational skills.
Ability to thrive in a fast‑paced operational office environment.
Excellent team player.
Good negotiation skills.
Flexible, responsive, and able to plan and organise effectively.
Ability to build strong and effective working relationships.

What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 10% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility