Flagship Manager

A leading luxury travel retailer is looking to recruit a flagship manager for one of its highest-performing, multi-million-pound locations. With a strong focus on customer experience and commercial performance, this role offers the autonomy and challenge ideal for a results-driven retail leader.

This is not your average retail manager role. As flagship manager, you’ll lead a large team and work closely with head office teams—including buying and merchandising—to ensure the store is commercially optimised at all times. You’ll have strong external stakeholder relationships as key suppliers will be housed in your retail space.

What You’ll Be Doing:
- Leading, motivating, and developing a high-performing team
- Driving exceptional customer service across all touchpoints
- Using sales data and insights to influence store layout and product range
- Managing stock levels and availability in partnership with head office
- Collaborating with key stakeholders across the business and externally
- Taking full ownership of the store’s commercial performance

What We’re Looking For:
- Proven experience in a high-turnover, service-led retail environment
- A strong understanding of trading principles and using data to inform decisions
- Excellent leadership skills with a focus on team development and well-being
- Confidence working cross-functionally and managing multiple priorities
- A customer-obsessed mindset with the ability to deliver exceptional service through your team

Why Join?
- Competitive basic salary up to £45,000
- Performance-related bonus up to £9,000
- Generous staff discount across luxury products
- Access to exclusive employee benefits and discounts nationwide
- A people-first culture with genuine focus on internal development and progression
- Contracted hours only with a strong work-life balance
- Working one weekend in three

If you're a commercially minded leader who thrives in fast-paced environments and wants more ownership in your role, this is an opportunity to join a business that truly values its people and delivers excellence in every aspect of retail.

Apply now to find out more.