Employee Relations Advisor

Global Employee Relations Advisor
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

As a Global Employee Relations Advisor, you’ll play a crucial role in supporting line managers globally, strengthening ER capability, and ensuring fair, consistent and compliant people practices across the business.
Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day to day.
And as Global Employee Relations Advisor, there’s never been a better time to join.

Why Costa?
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with brilliant perks to sweeten the deal:
• Share Investment Plan (SIP) – own a piece of Costa
• Annual discretionary bonus scheme
• Smart pension—with up to 10% company match
• Costa Financial Support Fund
• 50% discount in Costa owned stores, 25% in participating stores
• Private medical cover
• And more: https://bit.ly/costaperks
We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion and continue to shape our culture around our values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, Trusted Team Players.


What you’ll do
Being a Global Employee Relations Advisor is about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be:
• Providing specialist ER advice to line managers and People Partners on conduct, capability, absence, grievances and complex ER matters, ensuring consistent and compliant decision making.
• Managing a diverse caseload end to end, including high risk cases.
• Coaching managers through ER scenarios to build capability, confidence and sound judgment, enabling early intervention and reducing risk.
• Designing and developing practical ER toolkits, learning materials and preventative guidance to support manager education and reduce recurring issues.
• Using ER trends, Tribunal learnings and helpdesk insights to drive continuous improvement and influence the wider People agenda.

Who you are
It’s your unique ingredients we’re interested in:
• A generalist HR Advisor with strong ER/HR experience and deep understanding of employment policies and procedures.
• A calm and confident coach, capable of guiding managers through complex or sensitive situations.
• A trusted influencer who can build relationships and operate across all levels.
• A clear communicator with excellent written and verbal skills.
• A multi-tasker who is detail focused, organised and thrives in a fast paced, reactive environment.

Where you’ll work
Right now, our Support Centre teams work flexibly, blending home working with in person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.
We’re excited to be moving into a new home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in person to bring our bold ambition to life.