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Duty Manager - Starbucks

Birmingham, GB, B26 3QJ

Employer: SSP

Salary: £ per hour

Reference: 8259-en_GB/982

Date added: 3 days ago

Duty Manager/ Team Leader at Starbucks - Birmingham International Airport


Pay rate £13.17 per hour. You will earn an extra £1.50 per hour for hours worked between midnight and 6am, bringing your rate of pay to £14.67 per hour!

Shift pattern: between 02:00 am - 11:00 pm including weekends

We are looking for Experienced (30hrs) Duty Manager/Team Leader to join our Starbucks at Birmingham International Airport.

At Starbucks, you’ll be a part of a global community that values passion, connection, and a love for great coffee. Join us at Starbucks, where your role is more than a job – it's an opportunity to be a barista, artist, and ambassador of our coffee culture.

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.


At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance
75% discount on your meal while on shift
Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme
Help@Hand App: from shopping discounts , GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones
Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave
Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
Activities: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition
Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more


Have at least 1 year experience working as a supervisor in hospitality or retail role
Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries
Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!

SSP are proud to be an equal opportunity employer who seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.


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