Dispatch Operative

Our Distribution team are now looking for a Dispatch Operative to support the Dispatch department in our Knightsbridge store.

As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.

As a Harrods’ Dispatch Operative, you'll play a vital part in our Knightsbridge Dispatch team. Your responsibility is to ensure the prompt delivery of customer orders and to proactively address and solve, any inquiries or concerns that may arise during these deliveries.

About the Role

Our Dispatch Operatives play an integral role in the delivery of day-to-day operations for our dispatch department, where we thrive together in bringing moments of magic to our customers and our team.

In this role you will be responsible for:
• Checking items are in perfect conditions prior to packing.
• Packing items securely for shipping, adhering to Harrods' presentation standards.
• Checking customs rules for order destinations.
• Generating export shipping documentation.
• Checking consistency between customer details on the shipping label and the receipt.
• Organising incoming workload by prioritising and categorising orders based on their importance and destination.
• Maintaining a composed and professional demeanour when engaging with shop floor staff.
• Manual handling – moving packages around the Distribution Centre
• Maintaining an organised and tidy workstation.

Please note this position works shifts between the hours of 7am-9pm (subject to change in peak periods) 5 out of 7 days of the week with regular weekend work.

Please be aware you must over the age of 18 to apply for this position.
In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

About You

You will have a keen eye for detail as you will be dedicated to meticulously checking the finer aspects of luxury orders and products on a daily basis. You will have a strong work ethic and the ability to problem solve and think your feet. You will be proactive and thrive on getting the job done to a high Harrods standard. You will also possess excellent time keeping and flexibility to help seamlessly support the team across various function to ensure our end goal is completed.

You will also have:
• Good PC literacy skills.
• Flexibility and readiness to work flexible hours/days and demonstrate the ability to adapt to the changing demands of the role.
• Excellent interpersonal and communication skills, with the ability to develop and maintain trusted relationships at all levels in and outside of the business.

About Us

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods