Delivery Services Advisor

Our dispatch team works in our Knightsbridge warehouse and are the glue between our sales teams on the store floor and our delivery services globally. We are looking to recruit a Delivery Services Advisor on a Fixed Term to be part of the action, solution and our team.

About the Role

As a Delivery Services Advisor, you will be responsible for coordinating and monitoring courier service levels, ensuring every delivery is made on time and any issues are swiftly resolved to the customer’s satisfaction. You will manage courier queries, special delivery requests and daily inboxes while maintaining accurate records and systems. Building trusted relationships across the shopfloor, dispatch operations and external partners will be key to your success.

Your responsibilities will include:

Handling courier queries and responding promptly to information requests.
Monitoring courier performance to ensure service excellence.
Managing special and same-day deliveries through to completion.
Keeping the shopfloor updated on customer deliveries and courier developments.
Building strong working relationships internally and externally.
Maintaining and updating delivery pricing in dispatch systems.
Managing paperwork and ensuring service reports are actioned efficiently.

About You

You will be a confident communicator with excellent interpersonal skills and the ability to build trusted relationships at all levels. With a proactive and flexible approach, you’ll thrive in a fast-paced environment where adaptability is key.

You will also:

Demonstrate strong organisational and problem-solving skills.
Be confident using PC systems and managing multiple email inboxes.
Show the ability to remain calm under pressure while delivering outstanding customer service.
Be a team player who takes pride in delivering results.
At Harrods, we believe anything is possible. We take pride, strive to exceed, act as one, remain human, and build trust. If you’re ready to bring these values to life in every customer delivery, we’d love to hear from you.

About Us

At Harrods, we ask everyone to believe in the Art of the Possible, to challenge the conventional view of what is possible and turn delivery into an art form. Our brand needs us to be Master of Luxury, Experts of Exceptional and Creators of Magic, as brands are made by people, we all have a really important role to play.

About You

You’ll be passionate about the customer experience and motivated to work with others to deliver a seamless customer service experience. You’ll be computer literate and capable of multi-tasking in a fast-paced environment. Your enthusiasm to find and fix problems will be where you excel, with clear communication skills to keep others informed.

As a Delivery Services Advisor you’ll be accountable and diligent, always working with your team to deliver your best work, on time for every customer.

What to Expect

As a Delivery Service Advisor you will work with the Sales Advisors on the store floor, Couriers and your dispatch and delivery colleagues to manage the smooth running of all deliveries. You’ll work to tight deadlines with conflicting priorities, always working to keep the customer and your colleagues updated by email, over the phone and face to face.

In this role you’ll be responsible for running daily reports to find service failures and identify any issues. You’ll respond promptly to any ‘open log’ queries to escalate and resolve any potential delivery issues as well as ensure the customer always comes first. You’ll take pride in your work and in representing Harrods for journey customer journey from the store floor to their home or address delivery.

Our promise to you

If you are looking to take the next step in your career with a dedication to excellent customer service delivery in a role that addresses real business operational challenge, this role will open doors for you.

More immediately, you’ll benefit from an excellent benefits package, including a company pension, 22 days’ holiday and your birthday off, up to 33% in-store discount and much more.

Uniquely you

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram