Delivery Manager

We’re looking for a Delivery Manager to join our team!

Overview:

As Delivery Manager, you are ultimately responsible for ensuring Pho’s delivery, Click & Collect and Catering channels run smoothly, profitably and in a way that feels calm, consistent and unmistakably Pho.

This is a hands-on role with real ownership. You’ll be the go-to person for how digital ordering runs across the business, making thoughtful decisions that balance growth with operational reality.

You’ll spend time understanding how our kitchens work, where the pressure points are, and how digital channels can support rather than disrupt service. You’ll also build strong relationships with our delivery partners, keeping performance moving in the right direction and making sure Pho is well represented on every platform.

Key Areas of Responsibility:

Making Digital Ordering Work

Ensuring delivery, Click & Collect & Catering run smoothly day to day
Keeping menus, availability and ordering settings in good shape so service feels consistent
Helping restaurants manage demand sensibly, especially during busy periods

Growing in the Right Way

Supporting sales growth across digital channels without compromising food or service
Working with Marketing to bring campaigns and promotions to life online
Helping develop Catering as dependable channel

Working with Restaurants & Partners

Being a trusted point of contact for restaurant teams on all things delivery
Working closely with delivery partners to improve execution and visibility
Supporting new openings and helping new sites get set up for success

Learning & Improving

Keeping an eye on performance and spotting patterns or problems early
Sharing insight in a clear, practical way that helps teams take action
Continuously looking for ways to make digital ordering simpler and better

What Great Looks Like for Pho

Delivery feels under control, not chaotic
Restaurants trust the digital setup and feel supported by it
Customers get great food, on time, every time
Catering and Click & Collect are well-used and easy to run
Digital ordering feels joined-up and unmistakably Pho