Day Front of House Receptionist
Bloomsbury, London WC1H 0DG
Day Front of House Receptionist
Imperial London Hotels Group based at The Imperial London Hotel Group
40 hours (5 out of 7 days - Various shift patterns - weekly rota)
£25,856.00 - £26,965.00 + Benefits
Do you love meeting new people and sparking conversations?
Are you a friendly and organised team player with a knack for making others feel at ease?
Do you want to work in a unique, family-run hotel?
If so, we’d love to hear from you!
We’re looking for a warm and welcoming Front of House Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.
Why Join Us?
This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.
No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team.
Based in Bloomsbury, you'll be in the heart of London. You’ll be part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury.
What we’re looking for:
1 Year of Experience as a Front Office Receptionist in the hotel industry
1 Year Opera PMS Experience
A natural flair for customer service
Positive and caring personality
Problem-solving abilities
Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
Professional proficiency in English
Team-oriented attitude
Happy to work in a fast-paced environment
Desirable (not essential but a plus!):
Proficiency in multiple languages
Proficiency in OPERA OR HOTEL KEY (PMS System)
What you will get in return
28 Days Holiday pro-rata increasing with length of service up to 33 days
Free meals on duty
Uniform & dry-cleaning
Workplace pension scheme
£300 Refer a Friend Scheme
Employee recognition
Employee awards
Social events
Interest-free Season Ticket Loan / Travelcard Loan
50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
Shopping discounts across several high-street brands and online retailers (via Each Person)
Nursery Scheme via Each Person (subject to eligibility)
Early Pay - Instantly access a portion of the pay you’ve already earned
Mental health first aiders support & well-being
Employee Assistance Programme- Supported by Hospitality Action
You can explore additional benefits here:
About Us:
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!
