Customer Propositions Assistant - Whoosh

This role plays a key part in developing and delivering customer propositions for the Online business, ensuring they are insight‑driven, customer‑focused, and executed to a high standard. You’ll work closely with the Customer Proposition Manager and partner with cross‑functional teams to shape new ideas, bring concepts to life, track performance, and ensure the customer is at the heart of every decision.

At Tesco, a Proposition is defined as a service, product, or promise that meets a clear customer need. Sitting at the centre of the business, the Customer Proposition Team collaborates widely to build both long‑ and short‑term propositions that create compelling reasons for millions of customers around the world to choose Tesco, more often and for more of what matters to them.

You will be responsible for:

Supporting proposition development: Helping to create compelling, insight‑led concepts that meet clear customer needs and align with the wider strategic plan.
Using data and insight: Gathering, organising, and interpreting customer and market data to inform decision‑making and identify trends, risks, and opportunities.
Collaborating cross‑functionally: Working with squads and Centres of Expertise across Online and Technology to translate ideas into fully formed propositions across the 6Ps.
Briefing and coordination: Supporting the briefing of insight, execution (communications), and design teams to ensure propositions are delivered clearly, consistently, and effectively.
Monitoring and reporting: Tracking key customer and category metrics, sharing updates, and highlighting opportunities to optimise performance.
‘The How’: Building strong, collaborative relationships across squads, cross‑functional partners, and key stakeholders, while maintaining visibility of plans and ensuring accurate documentation and timely updates between Customer and Online teams.
Ensuring compliance: Following our Business Code of Conduct and acting with integrity and due diligence at all times.

You will need:

A strong customer focus and genuine curiosity about customer behaviours, motivations, and needs.
Analytical ability, with confidence in organising and interpreting data to support informed decision‑making.
Good communication skills, both written and verbal, with strong attention to detail.
A collaborative mindset, able to work effectively with cross‑functional teams and build positive working relationships.
Commercial awareness and an interest in retail and digital trends.
Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
Strong organisational skills, with the ability to manage multiple tasks and priorities in a fast‑paced environment.

What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 10% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility