Customer Journey Manager- Rewards

Leads the design, setup, and delivery of Reward campaigns within the Customer Journey team, driving initiatives that boost sales performance and customer growth. Manages budgets and forecasting for reward mechanics to ensure financial targets are achieved and resources are allocated effectively. Collaborates with stakeholders across product, audience, finance, and operations to align reward strategies with customer needs and commercial objectives. Partners with analytics teams, including EA, to leverage data and segmentation for creating targeted, personalized journeys that build loyalty and deliver impactful campaigns.

You will be responsible for:

Own the reward strategy, ensuring it’s customer-led, commercially effective, and aligned with business OKRs.
Lead end-to-end campaign delivery, working cross-functionally to execute on time and to target.
Drive customer engagement and growth through integrated, data-driven reward propositions.
Manage budgets and forecasts, partnering with Finance to meet financial objectives.
Identify opportunities and risks, addressing gaps and accelerating learning through Test & Learn initiatives.

You will need:

CRM strategy development and execution
CLTV management and strong commercial acumen
Data-driven decision-making and strategic problem-solving
Customer journey design aligned to business priorities
Cross-functional leadership and stakeholder management
Clear communication and storytelling for diverse audiences
Financial planning and effective prioritisation

What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility