Customer Care Representative

We are currently looking to recruit Customer Care Representatives at our Waterford Customer Engagement Centre. Successful candidates will join at 95% of the established rate which is €14.68 per hour moving to €15.45 per hour after 12 months.

As a Customer Care Representative, you’ll be the first point of contact for our customers and play a vital role in how we show up as Tesco. You’ll use your knowledge, empathy, and problem‑solving skills to deliver the right solutions, helping customers quickly and confidently across a wide range of queries.

You’ll be at the forefront of our Customer Engagement Centre, creating effortless experiences and living our values every day. This is a great opportunity to build strong customer service foundations, grow your skills, and contribute to delivering our purpose.

As business needs can change, daily start and finish times may vary, and a level of flexibility will be required.

You will be responsible for:

Taking ownership of customer issues and delivering appropriate solutions with confidence and care.
Using our “Every Little Help Makes a Big Difference” skills to engage, understand, act and complete each customer interaction.
Role‑modelling Tesco values and demonstrating integrity in every decision and conversation.
Understanding how your work contributes to key performance metrics and delivering against your personal objectives.
Participating in everyday conversations with your Team Leader, including recognition, check‑ins, navigation and personal development planning.
Raising opportunities to improve processes, remove barriers, and embrace positive change.
Following all Tesco policies including Supporting Your Performance, Time Off, Sickness Absence and schedule adherence.
Sharing knowledge openly with peers and supporting a collaborative team environment.
Working effectively with Team Leaders, Operations Managers, colleagues across departments, stores and relevant third parties to resolve customer queries.

You will need:

Operational & Customer Skills

A strong customer service orientation and passion for helping people.
Excellent communication skills – both written and verbal.
Confidence in handling complaints with empathy, patience and sound judgement.
Adaptability and flexibility in a fast‑changing environment.
A responsible, reliable and solutions‑focused approach.

Experience & Knowledge

Knowledge of customer service principles and practices.
Ability to work as part of a team and on your own initiative.
Strong IT literacy and ability to learn new systems quickly.

What's in it for you:

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

Competitive Salary
Retirement Savings Plan
Life Assurance Cover
Annual Bonus
Colleague Clubcard (including a 2nd card for a family member) after 3 months service with 10% off most purchases at Tesco
Annual leave
Save As You Earn Scheme

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility