Customer Care Representative

Join our growing team at Tesco Ireland's new Waterford Customer Engagement Centre.

We are currently looking to recruit Customer Care Representatives at our Waterford Customer Engagement Centre. Successful candidates will join at 95% of the established rate which is €14.68 per hour moving to €15.45 per hour after 6 months.

Based at our Waterford Customer Engagement Centre, the successful candidates will manage inbound and outbound contact from our customers by responding to and resolving queries, logging different contact types, and recording interactions.

You will use your skills and knowledge to deliver appropriate solutions and provide an effortless service to our customers.

Daily starting and finishing times will vary depending on the business need on an ongoing basis, so the element of flexibility is required.

You will be responsible for:

Resolving product and service problems by clarifying the customer's query and identifying and implementing a resolution
Taking ownership of the issue and following through on commitments make
Recommending improvements based on customer needs analysis
Participating in Every Day conversations with my manager
Sharing my knowledge freely with others
Supporting my colleagues to achieve team goals and objectives
Delivering my own personal objectives
Following our Business Code of Conduct and always acting with integrity and due diligence
Continually developing my skills to be the best I can be in my role
Looking for and raising opportunities to improve processes and practices in the business and embracing change
Role modelling the Tesco values and leading by example in what I do and how I behave
Ensuring I understand our core purpose and the role I play in delivering this

You will need:

Operational skills relevant for this job:

Excellent communication skills (both verbal and written)
Customer service orientation
A responsible attitude
Adaptability and flexibility

Experience relevant for this job:

Leaving certificate or equivalent required
Knowledge of customer service principles & practices
Team work & working on own initiative
IT literacy

What's in it for you:

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

Competitive Salary
Pension Scheme*
Annual Bonus Scheme*
Life Assurance Cover
Our Virtual GP service provides free and confidential access to an online GP through video GP consultations, and online prescription service for colleagues. The service is also available to families of colleagues who live at the same address for a reduced cost.
24/7 access to our Employee Assistance Programme (EAP) for you and family members for in the moment emotional support along with free access to a range of wellbeing services supporting you under our new Wellbeing First approach of Body, Mind and Life.
Colleague Clubcard offering 10% discount across stores and online, with 15% discount weekends once a month (Friday to Sunday), and 20% off twice a year. There is also 20% off F&F clothing, all year long, these various discounts can be extended to a family member with a 2nd Clubcard available.*
Annual leave
Save As You Earn Scheme
Paid Family Leave
Bike to Work
Long Service Awards
Commuter Scheme
Wellbeing Initiatives

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility