Customer Care Advisor

What you'll do

Summary


£27,000 - £29,000 per annum | 30 days’ holiday (pro rata) | 10% in-store discount | Pension scheme

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re curious, collaborative, and ready to make a tangible impact on where we work.
Just like you.

An opportunity has arisen for a motivated, passionate, and organised Advisor to join our Lidl Family.

At Lidl, we put the SUPER in supermarket! We want to offer our customers the best value for money by operating our business in a simple and sustainable way. We champion customers by not only ensuring our prices are competitive winning cheapest supermarket of the year but also through offering our customers the best shopping experience possible.

At Customer Care, we want all our customers to feel like HEROS ensuring all customer enquiries are treated with the greatest possible care, which was proven by winning European Contact Centre of the Year 2023.

Our success is down to our colleagues, and everyone works hard to achieve the highest standards possible. In return we offer up to two days working from home per week (pro rata), a comprehensive 4-week training programme and a warm welcome to our award-winning team.

What you'll do


• Deliver outstanding Customer Care
• Answer customer calls and written contacts via phone, email and live webchat
• Deal effectively and efficiently with all manner of enquiries and complaints relating our products, our stores, Lidl plus APP
• Ability to work towards individual targets to achieve department goals
• Liaising with internal departments across the business
• Potential opportunities to progress internally to social media, escalated complaints or management teams.

What you'll need


• Significant Customer Care experience in a fast-paced environment is beneficial
• Excellent verbal and written communication skills
• Passionate, positive and confident in all that you do
• Competent knowledge of Microsoft Office, including Excel, Outlook and Teams
• Strong attention to detail and high level of quality awareness
• Reliable and conscientious team player
• Strong multi-tasking and time management skills

Please note that this is a shift-based role and will include weekend working on a flexible basis, the shift patterns will include:

• Monday - Saturday are various shifts between 8am - 7pm
• Sunday shifts are between 8:30am - 5pm

What you'll receive


30 days holiday (pro rata)
10% in-store discount
Enhanced family leave
Pension scheme
Plus, more of the perks you deserve

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.

If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.