Coupon Operations Executive

We have an exciting opportunity here in the Direct to Customer Communications Team for a Coupon Operations Executive to join a successful team!

You'll be working alongside our team in India to ensure all coupons across in-store and online systems are set up with the highest level of accuracy delivering a positive experience for our customers.

You will be responsible for managing critical paths across all couponing campaigns which includes liaising with stakeholders to ensure deadlines are meet so campaigns can be delivered to customers on time!

You will also look after any risks or issues that arise and play a key role in troubleshooting and liaising with suppliers and internal teams to resolve in a timely manner.

This role includes building strong connections with our Store Operations team, Fraud and Finance to ensure the smooth end of end running of coupons.

You will be responsible for:

Responsible for receiving and checking offer nominations to ensure all coupons and offers are legal and adhere to the coupon guidelines.
Accurately setting up Clubcard reward offers and Tesco customer focused coupons across in store and online systems.
Ensuring that all finance and audit processes are followed.
Supporting the continuous improvement of execution and reconciliation processes for setting up coupons and offers.
Maintaining all coupon and offer systems and keeping up to date with issuer codes/barcode recycling etc.
Providing advice to customers on coupons.
Act as first point of call in the UK for the relevant Tesco offshore team who are responsible for setting up coupons and support any queries they may have.
Ensure all SLAs are adhered to.
Working closely with campaign managers and stakeholders to advise on the best coupon execution for their campaign as well as relevant creative and term and conditions.
Liaising with external stakeholders to troubleshoot coupon issues, ensuring they are dealt with in an efficient manner
Growing and enhance Tesco and product knowledge within Tesco offshore team.

You will need:

Experience in being able to independently handling workload in a fast pace environment.
Previous experience working with multiple partners.

Operational Skills

Project management experience.
Ability to lead d detailed processes and systems.
Experience with high level problem solving.
Previous customer management experience.
Previous campaign management and digital marketing awareness experience.

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What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 10% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility