Commercial Support Administrator

About us

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience- from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.

The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.

If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.

About the role

As a Commercial Support Administrator, you’ll be at the heart of Commercial Support, ensuring the accurate, right-first-time delivery of commercial plans across product and supplier data. From vendor and product setup to pricing, promotions, and multi-million-pound rebates and contributions, your work will underpin key commercial activity. You’ll also act as a trusted supplier contact, supporting critical business processes within a tight knit team of seven. Product and supplier data management starts and ends with Commercial Support.

Key responsibilities

Creation of new vendors and ongoing maintenance of existing vendor records, including terms and conditions.
Creation of new SKUs and maintenance of existing ones, ensuring accuracy of status, attributes, and data integrity through quality control processes.
Ongoing maintenance of recommended retail price and cost prices across all retail categories, including tyres for Halfords Garages (HAC).
Support the execution of core promotional campaigns entering and reporting on commercial plans.
Advise commercial buyers on the most suitable promotional mechanics based on system capabilities.
Communicating with suppliers to confirm monies owed based on Rebate and contribution agreements, working with Finance to ensure settlement of any claims.
Support the centralised ticketing process through quality control reporting and managing communications to retail operations.
Provide the commercial teams with insights relating to risk, opportunities, and data quality control.
Drive the creation of process flows and influence adherence to governance standards. Assist with internal and external audits to ensure data quality and uphold business integrity.

About you

Established administrative experience and a keen eye for detail
Analytical and curious minded, with a natural interest in understanding data
You have a good working knowledge of Microsoft Word, Excel, PowerPoint and OneNote
Experience using SAP, PIM systems, Enable or Power BI would be highly desirable
Discretion when handling commercially sensitive information
Well organised and able to manage, plan and prioritise workload effectively
Experience working in a retail commercial environment is desirable
Adaptable and open to change, helping to develop and improve processes over time
Team Player- happy to work independently as well as within a team environment

Reward & benefits

A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
We offer hybrid working in our Support Centre, you will be mainly home based however you will be required at our Support Centre for key meetings and events, so this role requires flexibility.
You will have access to a wealth of employee discounts across the Halfords suite of products and services.
Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.